Section 1: The First Aider in Action

Telephoning for Help

It may sound silly, but in the heat of the moment it can be easy to forget to call an ambulance. If there is someone with you, instruct them to call 999 and request an emergency ambulance.  If you are alone, use your speakerphone on your mobile to call.

Our ambulance service works on a triage basis, so the more information you can provide about your casualties condition, the better.  The ambulance call handler will then prompt the caller for the following information:

  • Location
  • Incident (what has happened)
  • Other services e.g. police/fire service
  • Number of casualties
  • Extent of injuries (are the breathing/bleeding/broken bones)
  • Location (repeat)

hoc - NSFA - telephoning for help